Shipping & Returns
EASY RETURN POLICY
All items purchased from AFC may be returned within 30 days for any reason for a full and unconditional refund or exchange from the date the order was placed as long as our Customer Service Team has issued a Return Merchandise Authorization Number. We do not accept returns after the 30 day return window. All Refund orders which initially had FREE SHIPPING at time of order will be deducted the Shipping Charge when Refunded. Customer Will be responsible to ship the product back to AFC for Refund. We do not accept any used or wet filters back for return. There will be a 15% Restocking fee for all returned filters. If there is a warranty issue with our filters, we will inspect and do general operational tests. If there is nothing wrong with the filters we will not accept the filters for return.
AMERICAN FILTER COMPANY
1191 Huntington Drive #317
Duarte , CA 91010
All orders received by 5:00 P.M. (EST) will be shipped out the next following business day. All orders received after this time will be shipped out the next business day excluding all Federal Holidays or unless stated on website home page.
All 1 Pack orders have a $8.95 Shipping Rate. All 2 Pack Orders have a $10.95- $14.95 Shipping Rate Depending on Weight. All 3 Packs or more of our WATER FILTERS (AIR FILTERS DO NOT APPLY ) are FREE SHIPPING! (All shipping rates are based on 48 Contiguous states, Alaska and Hawaii only. Does not include Guam, Puerto Rico or any other US Territory. Any Orders going to Guam or Puerto Rico will be accessed additional shipping costs according to the size of the order. A Customer Rep will contact you with the additional fees before shipment and must be paid before shipment is made.)All order to CANADA, GUAM, OR PUERTO RICO will have a 14.95 Flat Shipping Charge. Free Shipping does NOT apply to Canada, Guam or Puerto Rico.
We are NOT responsible for any duty , tax or tariff on any product entering or exiting Canada, Puerto Rico or Guam. Ask your local authority about any duty or tariff from the the United States.